Dr Voxx - leaders in interactive feedback systems

Touch Screen Surveys

Listen to your customers in real time, with comprehensive data collection surveys at the point of experience.

Customers give immediate feedback, using engaging touch screen survey devices which can be mounted on a wall, counter or on a stand.

This real-time interactive feedback is multitiered. Your business gains quality data for targeted and actionable insights, as it’s happening and for future analysis.

If your business uses contracting services, you’ll get a greater return on investment (ROI) as the touch screen surveys can also be used for regular service logging. Monitor your contractors in real time to see if they are fulfilling their obligations, respond swiftly to any service issues and consistently evaluate their services over time.

With real-time touch screen surveys, you’ll ensure your customers feel valued, while you improve overall service delivery and customer experience.

QR Codes Surveys

Don’t miss out on customer feedback!

QR codes ensure you collect data from all areas of your business, and are another option in the Dr Voxx suite of services.

In areas where there are no touch screens, or there is little physical space, the QR code sticker can be placed anywhere to fill in the ‘gaps’ in your data collection.

Customers simply scan the QR code, and it takes them directly to a touch screen survey to give feedback. Perfect for customers who prefer using their mobile phones.

QR codes can be integrated with the Dr Voxx touch screen surveys, used to supplement other methods of data collection or used as a standalone data collection tool. 

QR codes are great for businesses who:

    • have physical space limitations

    • want to capture all opportunities for feedback

    • want to supplement touch screen data collection

Near Field Collection Surveys

Near Field Collection (NFC) technology is relatively new for data collection, and just like the touch screen surveys and QR codes, it allows your business to capture real-time interactive feedback at the point of experience.

When a customer passes a spot of importance such as a retail space or food court, using a beacon, NFC technology ‘pushes’ the interactive feedback survey to their mobile phones.

Consumers are already using NFC technology in things such as contactless mobile payment systems, for social networking, sharing contacts or photos. Now this same technology gives businesses the ability to collect data. 

The difference is, instead of prompting customers to actively engage with a physical technology, they have the choice whether to respond or not.

NFC survey technology can be integrated with the touch screen surveys, used to supplement other data collection tools or used as a standalone data collection method.

Give your customers the power of choice!

Survey Builder

Does your business want to manage your own survey design and data collection?

Create your own customised surveys to supplement existing data collection tools, by utilising the Dr Voxx Survey Builder and highly secure data storage portal.

Once a survey is created, it’s then available to gauge customer experience in face-to-face interviews, or as a web link which can be emailed to internal or external customers.

Your business has the ability to manage multiple surveys based on industry-specific parameters, and can therefore extract and compile rich data for meaningful business insights.

Self-managed data collection tools can also be customised to suit different scenarios in every type of industry- customise the survey, the collection method and the resulting data.

The Dr Voxx Survey Builder gives your business a choice in how to manage data collection, it integrates with existing platforms, and allows for in-depth, real-time data processing.